About Us

Technology Support You Can
Actually Trust

We built PV Smart Home Concierge because expats and property owners in Puerto Vallarta deserved better technology support in English, in person, and without the runaround.

Our Mission

To become the most trusted technology concierge for expats and property owners in Puerto Vallarta.

PV Smart Home Concierge was built around a simple belief: technology should feel effortless. For expats, retirees, and vacation homeowners in Puerto Vallarta, managing modern technology in a foreign country shouldn’t add stress to life it should enhance it.


We offer a single, trusted point of contact for everything from Wi-Fi to smart locks to ongoing support so you can focus on living the life you moved here for.

"Technology Simplified.
Peace of Mind Delivered."

Year Founded

2026

Service Area

PV & Bahía de Banderas

Language

English & Spanish

Support

In-Person + Remote

The Problem We Solve

Why homeowners in Puerto Vallarta need a concierge.

These are the gaps we identified and built our entire service model to solve.

Fragmented providers

Most homeowners deal with separate electricians, security companies, and IT providers — none of whom communicate with each other.

Language barriers

Finding English-speaking technical support in Puerto Vallarta is inconsistent and unreliable.

No long-term support

Most installers leave after the job is done. When something breaks, you're on your own.

Remote property anxiety

Owners who are away need reliable, real-time visibility and control over their properties.

Steep learning curve

Smart home technology can be confusing. Without proper training, systems go unused or cause frustration.

No single point of contact

There's no one to call who understands your entire home's technology and can solve any problem.

Competitive Advantage

What Makes Us Different

English-Speaking Support

No language barrier. Every consultation, installation, and support call is conducted in clear, patient English.

In-Home Service

We come to you. Every service is delivered at your property, on your schedule, at your pace.

English-Speaking Support

No language barrier. Every consultation, installation, and support call is conducted in clear, patient English.

Expat-Focused Solutions

We understand the unique needs of foreigners navigating property ownership in Mexico.

Recurring Maintenance Plans

Monthly memberships ensure your home is always supported — not just during the install.

Personalized Technology Training

We don't just install and leave. We teach you how to use everything, confidently.

One-Stop Service Model

Smart home, networking, Airbnb automation, and concierge support — all from one trusted provider.

Markets We Serve

Who We Serve Today and Tomorrow

Meet The Owner: Zak

Your Trusted Technology Concierge in Puerto Vallarta

Hi I’m Zak, I built PV Smart Home Concierge because I saw how frustrating it can be for expats and property owners to navigate technology in Mexico. My goal is simple: One trusted contact who can handle everything, explain everything and make your home easier to enjoy.

Ready to Work Together?

Let's simplify your home technology.

Book a free consultation and we’ll design a solution tailored to your property, lifestyle, and budget.